At Lords & Labradors we offer a 365 Day Quality Guarantee on all products manufactured by Lords & Labradors.
Our 365 Day Quality Guarantee covers the following:
Manufacturing faults such as:
- Holes or fabric flaws such as misprint (not including fading or holes from abuse)
- Incorrect personalisation during the manufacturing process (not including user error)
- Migration or clumping of filling
What to do when you need to make a claim:
- Notify us via email within 7 days of the date you discover the defect
- Include photos of the defect and a copy of your order confirmation within the email
- Return the product to us following acceptance of your claim for us to repair free of charge
Terms & Conditions of claims:
- Please provide proof of purchase such as an order confirmation email
- Our skilled team will always aim to repair the product when claimed within the 365 Day Quality Guarantee period
- On occasion, we may need to use alternative and/or similar materials, where the original is no longer available. We will always discuss this with you before the repair takes place, as fabric cannot always be matched to the original
- When unable to offer a repair service, we aim to replace it with the same product, a substitute product or store credit towards the purchase of a replacement product
- Please follow washing and care instructions carefully as failure to do so will void your guarantee
What our 365 Day Quality Guarantee doesn’t cover:
- Damage as a result of abuse, ageing or un/expected wear and tear
- Discolouration of foam
- Accidental damage such as soiling
- Any loss experienced due to not being able to use the product, or any loss over and above the purchase price of the original item
- Failure to follow manufacturer’s instructions during servicing, inspecting or cleaning of the product
- Deliberate damage or neglect of the product under guarantee
- Abuse such as pet chewing through or soiling the product
- If the product has been repaired or altered by someone other than Lords & Labradors
- If the product is in an unsanitary condition caused by pets. We also refuse the right to refuse to collect and/or dispose of any unsanitary product
- The product has been exported outside of Great Britain and Northern Ireland
- Fabric fading and/or discolouration caused by stains from spills including but not limited to acids, solvents, dyes, ink, paint, other corrosive chemicals, bodily fluids, exposure to sunlight, bright light, or extreme heat
- Doesn’t cover damage by animals