365 Day Quality Guarantee – Lords & Labradors translation missing: en.general.accessibility.skip_to_content
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365 Day Quality Guarantee

At Lords & Labradors we offer a 365 Day Quality Guarantee on all products manufactured by Lords & Labradors.

 

Our 365 Day Quality Guarantee covers the following:

 

Manufacturing faults such as:

 

  • Holes or fabric flaws such as misprint (not including fading or holes from abuse)

  • Incorrect personalisation during the manufacturing process (not including user error)
  • Migration or clumping of filling

 

What to do when you need to make a claim:

 

  • Notify us via email within 7 days of the date you discover the defect

  • Include photos of the defect and a copy of your order confirmation within the email

  • Return the product to us following acceptance of your claim for us to repair free of charge

 

Terms & Conditions of claims:

 

  • Please provide proof of purchase such as an order confirmation email

  • Our skilled team will always aim to repair the product when claimed within the 365 Day Quality Guarantee period

  • On occasion, we may need to use alternative and/or similar materials, where the original is no longer available. We will always discuss this with you before the repair takes place, as fabric cannot always be matched to the original

  • When unable to offer a repair service, we aim to replace it with the same product, a substitute product or store credit towards the purchase of a replacement product

  • Please follow washing and care instructions carefully as failure to do so will void your guarantee

 

What our 365 Day Quality Guarantee doesn’t cover:

 

  • Damage as a result of abuse, ageing or un/expected wear and tear

  • Discolouration of foam

  • Accidental damage such as soiling

  • Any loss experienced due to not being able to use the product, or any loss over and above the purchase price of the original item

  • Failure to follow manufacturer’s instructions during servicing, inspecting or cleaning of the product

  • Deliberate damage or neglect of the product under guarantee

  • Abuse such as pet chewing through or soiling the product

  • If the product has been repaired or altered by someone other than Lords & Labradors

  • If the product is in an unsanitary condition caused by pets. We also refuse the right to refuse to collect and/or dispose of any unsanitary product

  • The product has been exported outside of Great Britain and Northern Ireland

  • Fabric fading and/or discolouration caused by stains from spills including but not limited to acids, solvents, dyes, ink, paint, other corrosive chemicals, bodily fluids, exposure to sunlight, bright light, or extreme heat

  • Doesn’t cover damage by animals

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