Founded in 2013 Lords and Labradors initially launched in the UK. We now have loyal customers in 17 countries including Denmark, Italy, Germany, Japan, USA and Australia.
Having worked closely with ethical dog breeders it became obvious that there was a demand for high quality puppy products and kits, and importantly somewhere to get support and advise at the same time.
Our core products are designed, developed and made in our specialist workshop in the UK to exacting quality standards. This includes our beautiful crate covers, bumper sets and iconic Chesterfields. Our toys, grooming products and coats are hand-picked from the very best suppliers worldwide.
We differentiate ourselves in 3 key ways by:
1. Having a team of very knowledgeable experts on hand to answer queries on sizing and the suitability of our products for your particular breed.
2. Trialling all products before we list them: We have a network of puppy and dog owners that put each product through its paces!
3. Having a no quibble returns policy and going over and above with our customer service.
We hope you enjoy your Lords & Labradors experience and if there is anything we can help you with just get in touch!
The Lords and Labradors Team
Meet the Team
Johanna founded L&L after discovering how difficult new puppy owners found getting all the right kit! She manages the team, designs new products and sources the best quality items worldwide. She is keenly interested in animal welfare and has two cats (Mao and Magic), a Chihuahua, a Miniature Dachshund and a Coton de Tulear.
Neil is a farmer who also moonlights as our finance director. He is passionate about customer service and getting things right first time. Always on hand to take us to task, he ensures we are always focused on our objectives.
Ryan has years of experience working in the ‘pet’ industry worldwide. Pictured here with Bert, Ryan is a dog owner and lover. He brings a wealth of product knowledge and industry experience to the team. He spends his days juggling spreadsheets!
Digital Marketing Manager
Emily joined us as a graduate and now looks after our main website and channels; ensuring everything is up to date and functioning as it should. Pictured here with her ‘bun’ she is a rabbit, cat and tortoise owner. Emily is responsible for managing the promotion and positioning of our brand and products.
Business Resource Manager
Judy is pictured here with her dog, Jimmy. Judy looks after our accounts and HR, making sure we stay in budget! She enjoys travelling, camping and adventures in her spare time with her family and Jimmy.
Brand and Online Channels Manager
Zac is a gifted designer having graduated with a First in Fashion. Our resident cat expert is pictured here with his beloved Ragdoll, Charlotte. Zac writes content and designs our new ranges.
Digital Marketing Executive
Becky is pictured here with her Miniature Dachshund, Larry. Having graduated with a business degree she headlines our social media and our affiliate programme. She also organises and directs all of our photoshoots.
Michelle oversees our production and warehouse team and ensures all of your packages arrive beautifully! In her spare time she enjoys walking Sasha her Fox Red Labrador.
Customer Service & Channels Excecutive
Louise joined our team in 2020 with 25 years experience in customer service. Heading up our phones and channels she delivers the best customer service. Prior to joining us Louise had her own restaurant serving afternoon tea for people and dogs! In her spare time she enjoys riding her horse, Oscar and walking her dog Frank.
Customer Service Executive
Adam delivers 5* customer service and deals with all customer queries over LiveChat, the phone and email. Having graduated with a music technology degree he enjoys playing the guitar and cooking in his spare time.
Customer Service Executive
Rebecca is our resident cat expert, with 4 of her own! Pictured with Maxi, one of her rescues, she can answer any queries cat related and dog too. Rebecca is passionate about her family and friends and loves to spend time with them.
Production Team Leader
Donna has turned her hobby into her vocation. Heading up our sewing team alongside making samples and trialling out new products using tricky materials, Donna’s work is precise and beautiful. She’s a real credit to the team.
Bren has been a seamstress for over 30 years. She is an absolute perfectionist – incredibly exact with her stitching. She is mesmerising to watch in action – truly a queen of the sewing machine!
Sharon joined the team in 2019 with 45 years of sewing experience and quickly became a key part of the team. Her work is beautiful and precise. Her experience and knowledge on all things sewing is second to none.
Seamstress & Upholsterer
Katy is our super talented upholsterer who works on and quality controls our handmade Chesterfields. She is pictured here with her beautiful Norwegian Forest Cat, Frankie.
Rachel is pictured her with her two dogs Ron and Pixie. She's being sewing for 14 years and has a keen eye for detail. In her spare time she enjoys pottering around the garden.
Sewing Room Assistant
Cheryl joined the team in 2020 and is a talented seamstress as well as helping with making all of our cushion inners. In her spare time she volunteers for children's charities and enjoys face and body painting.
Dalia is pictured here with Luna. She's being sewing for 30 years since her mum taught her as a young girl. In her spare time she enjoys spending time with her daughter.
Pearl is one of our newest members of the team. She has been sewing since she was 18 and it shows in her impeccable work. In her spare time she enjoys accompanying her husband on their motorbike to rallies.
Sewing Room Assistant
Mel is our resident busy sewing bee! You can find her doing a multitude of tasks in the sewing room from cutting out patterns and making cushions to ensuring we have enough provisions of raw materials. She is passionate about sewing and crafts and in her spare time enjoys making anything from bags to darning and restoring clothing from the 20s to 50s. Mel is pictured here with her gorgeous Border Collie Dezzie.
Jason is a real dog lover, pictured here with his Great Dane, Luna. Jason ensures that all the packages are selected, packed and dispatched with care. Having previously worked at the circus Jason is also an expert juggler!
Charlotte, pictured with her Labrador cross, Luna, joined the team in 2020. She makes sure we meet our next working day delivery promises by making sure everything goes on time. In her spare time, Charlotte enjoys renovating her house, baking and reading.
Heather has a keen eye for detail. Having previously owned her own hamper business, she makes sure all orders are packed to perfection. In her spare time she enjoys banger racing with her husband and son.
Ash deals with all of our deliveries making sure everything is correct and arrives in perfect condition. Outside of work one of his hobbies includes restoring old cars.