How long does delivery take?
We offer 3-5 working day delivery as standard
Next Working Day
Orders for Next Working Day Delivery (UK Mainland Only) must be placed before 12noon
Please note: personalised and bespoke items can take up to 14 days to be made before they are despatched on a next day or 3-5 working day service
Do you offer free returns?
Unfortunately we do not refund the cost of postage, unless the refund is due to a faulty, damaged or incorrect item.
How long does it take to process my return?
We endeavour to process returns as soon as possible, it can take up to 7 days when we are very busy.
Do I have to pay postage to exchange an item?
Like all returns, we do not cover the cost of postage unless the item is faulty or damaged. Orders paid for using PayPal can claim back the postage cost of returns or exchanges directly from PayPal.
I would like to speak to someone in person, how do I do that?
We are always happy to help as much as we can. We are available during normal office hours Mon-Fri 9am-5pm, except British Bank Holidays. You can contact us via telephone: 01790 720900; e-mail: firstname.lastname@example.org; or LiveChat.
How do I measure my dog?
Length: measure from the base of the neck to the base of the tail to find length.
Chest: measure the widest part around your dog's chest behind the front legs.
Neck: measure around the neck, where a collar would normally sit.
Can I wash my L&L bed?
You can wash your crate bedding by popping the crate cover/cushion cover/crate bumper cover into the washing machine at 20º on a gentle cycle. The inner waterproof cover is wipe cleanable.
Wash your bed on a 20º gentle machine wash to maintain colour. Our fabric is super fast drying and often will come out of the spin almost dry! It’ll just need a bit of airing, a good shake and it will be ready to be used again.
Do not machine wash oil cloth or faux leather L&L products
Can't Find What You're Looking For? Get in Touch