We accept returns and exchanges within 28 days of the delivery of your items. In the event of a faulty or damaged item we accept returns within 365 days of the delivery of your items.
Lords & Labradors, Grange Farm, Midville, Stickney, PE22 8HQ, UK
Unfortunately we do not refund the cost of postage, unless the refund is due to a faulty, damaged or incorrect item.
We endeavour to process returns as soon as possible, it can take up to 7 days when we are very busy.
Like all returns, we do not cover the cost of postage unless the item is faulty or damaged. Orders paid for using PayPal can claim back the postage cost of returns or exchanges directly from PayPal.
We are always happy to help as much as we can. We are available during normal office hours Mon-Fri 9am-5pm, except British Bank Holidays. You can contact us via telephone: 01790 720900; e-mail: firstname.lastname@example.org; or LiveChat.
Length: measure from the base of the neck to the base of the tail to find length.
Chest: measure the widest part around your dog's chest behind the front legs.
Neck: measure around the neck, where a collar would normally sit.