Terms & Conditions

Terms of Use

Please read these Terms carefully before using the Web Site.

By using the Web Site, users signify their assent and agreement to these Terms.

If user does not agree to these Terms, then he/she may not use the Web Site.

The website, found under the URLs www.lordsandlabradors.co.uk, is provided by The Bark Book Ltd. References to “we”, “us” and “our” shall be deemed to be references to The Bark Book Ltd. References to “you” and “your” shall be deemed to be references to person placing an order via this website. Use of this Web Site is subject to the following Terms and Conditions. Online customers should also refer to the Terms of Purchase. The Bark Book Ltd. may revise these Terms, with the revised Terms taking effect for all users as of the date stated on the posting. Consequently, users should consult the Terms regularly. The www.lordsandlabradors.co.uk  website is designed for your personal, non-commercial use and you must not use it in any other way without our consent. Except as permitted under applicable law, you must not use, copy, broadcast, download, store, transmit, publish, licence or adapt in anyway www.lordsandlabradors.co.uk or any materials or content in www.lordsandlabradors.co.uk or the structure, overall style and program code of www.lordsandlabradors.co.uk without our consent. If you wish to make a request for consent, please contact sales@lordsandlabradors.co.uk.

Amending/Cancelling Orders

We're really quick at preparing and sending your orders, so we can't cancel or make changes once you've placed it.

This includes changing items in the order, the delivery option, delivery address, or payment method.

Privacy Policy

For our full privacy policy please see our Privacy Policy Page

You agree that e-mail can be used as a method of communicating with you.

Purchasing Terms

Prices and availability of goods are subject to change without notice. All prices include sales tax. A delivery charge will be added to your order value where appropriate, please refer to the Delivery Information page.

Your contract for purchases made through www.lordsandlabradors.co.uk is with The Bark Book Ltd. and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

You warrant that all details you provide to www.lordsandlabradors.co.uk for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

After placing an order, you will receive an e-mail from us (sent to the email address that you have provided when placing your order) acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract between us (the “Contract”) will only be formed when we send you the Dispatch Confirmation.

Upon placement of your order, payment will be taken from your credit/debit card. If, for whatever reason, we are unable to fulfill the order, the payment will be refunded immediately. No contract for the sale of any product will exist between you and The Bark Book Ltd until we accept your order by dispatching the product to you. When this happens, we will confirm the acceptance by sending you an email.

When delivering outside of the UK, Lords & Labradors can accept no liability for any customs delays or travel disruptions which may result in a delay of delivery, or the order being returned to sender as this at the discretion of the customs process in the country of delivery. Lords & Labradors will always keep you up to date with any delays or issues.

If the availability of a product is incorrect online, we will inform you if we are unable to fulfil your order and either offer you an alternative or cancel the order.

Made to Measure/Custom Products

We are able to make Custom Sofa Toppers & Crate Covers/Crate Bedding made according to your sizes. It is your responsibility to take the correct measurements of your Crate or Sofa. If you are unsure about any products or how to measure please call our customer services team (+44 1790 720 900) for help before ordering or consult the online measuring guide. You must check the product details and measurements of the goods before placing your order online or by phone and are responsible for checking the order via the email confirmation. We cannot accept returns or refund money if you have given us incorrect measurements as we will not be able to resell the goods as they are made to measure.

Made to measure products are custom made to your precise requirements. Once ordered, our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require. We also recommend taking advantage of our swatches to ensure you are happy with the colour/pattern/finish of fabric you are ordering.

Promotional Terms

All promotions and offers given to you by The Bark Book Ltd are valid only for use on our website unless otherwise stated and are subject to stock availability. Any offers may be withdrawn at any time at the discretion of The Bark Book Ltd.

All discount codes are not valid on Pet Food products, Outlet and selected wooden pet furniture.

Welcome Series Discount 
Receive a free gift with your first order over £75 when you sign up to our newsletter. Your code must be entered in the promotional code section at checkout to redeem discount. There is no cash alternative. Please note the free gift may be changed at any time. Not available in conjunction with any other offer. This promotion cannot be applied to postage. If the full order is returned within 30 days of the order being placed we will issue a refund of what was paid, but no further use of the welcome offer will be permitted. This offer is only valid for use at lordsandlabradors.co.uk; (ii) is not for resale or publication and cannot be applied to orders retrospectively; (iii) is only valid on personal orders and cannot be used in conjunction with any other Lords & Labradors offer.

From time to time we may offer promotional discounts based on automated-decision making. This automated decision making may result in you receiving promotions not available to other shoppers. This decision making is never done based on protected characteristics, all decision making is done based on previous browsing and shopping history only. More information on how we use your data can be found in our privacy policy. Each promotional code will have its own terms which will be made clear at the time it’s issued to you, e.g. exclusions, expiry date or number of uses. Unless stated otherwise promotions cannot be applied to Food, Outlet, Subscribe & Save and Wooden items. If you receive a unique code please don’t share it, if we suspect a discount code has been misused we reserve the right to cancel the code or any associated orders.

L&L Best Price Guarantee

We’re proud of all the food products we sell under the Lords & Labradors name, because each one is sourced to bring you a combination of both the best quality and great value. To ensure we offer the most competitive prices, we regularly benchmark all of our food products against others in the market. Although we cannot compensate for prices differences you may find against other retailers, we can ensure that the price of our food products are at the best price that we can offer, and have been closely benchmarked against prices of other retailers to bring you the best deal before any discounts.

SMS Sign Up

By submitting the SMS pop-up form, you agree to receive marketing text messages (such as promotion codes and cart reminders) from Lords & Labradors at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. You can unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) in one of our messages.


We accept online payment in a secure environment by credit or debit card. We currently accept MasterCard, Visa, American Express and Maestro.

All credit card details are encrypted to safeguard your details and no details are saved on any website, which is why the payment is processed immediately when the order is placed.

All prices quoted on this website are shown in pounds sterling (£), are accurate at the time of publication.

Klarna Payments:

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay Later with Klarna

Pay in 3 with Klarna

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain pieces of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna click here. Your personal data is handled in accordance with applicable data protection laws and in accordance with the information in Klarnas privacy statement.

Clearpay Payments:

Please use Clearpay responsibly. Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. You must be 18+ and a permanent UK resident (excl Channel Islands). T&Cs and othereligibility criteria apply. clearpay.co.uk/terms

Ensure you can make repayments on time. Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £36 or 25% of the order value for orders over £24. Missed payments may affect your ability to use Clearpay in the future and they may pass unpaid debt to a debt collection agency.

Delivery & Returns

For full delivery terms please see our Delivery information page

Sometimes items are offered for sale in advance of stock arriving and we give an anticipated despatch date on the website when you order. If this date changes or any other problems occur, we will be in contact by email.

If any item cannot be delivered within this time specified when the order was placed, we will inform you of the reason for delay, along with a proposed delivery date.

Goods will be sent to the delivery address given by you when placing the order. If your delivery address is outside of the UK, you may be subject to import duties. You must meet any additional charges for customs clearance.

For Details on Returns & Exchanges please see our returns and exchanges page.

Please note: we will refund the cost of the item/s returned once received by us. Unfortunately personalised, custom, outlet products, food or bespoke products cannot be returned or refunded unless they are defective.

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.

Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

For products which are Faulty or not to the standard that you expect, then please contact us by email: sales@lordsandlabradors.co.uk or by telephone on 01790 720 900 and we will endeavour to correct the problem as quickly as possible.

Data Protection

It is your responsibility to ensure that that you give us an accurate and valid e-mail address and other contact details and tell us of any changes to them, however we cannot make any assurances about any other user you may meet using the www.lordsandlabradors.co.uk. We comply with all applicable Data Protection laws in the UK. For a description of how we use your personal data, please see our Privacy Policy.


www.lordsandlabradors.co.uk includes links to other internet sites. Without limiting what we say elsewhere, we make no representations or warranties about those sites or their content, nor that the links work. The Bark Book Ltd has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages or any other sites linked to this Web Site. Your linking to any other off-site pages or other sites is at your own risk.

Intellectual property

www.lordsandlabradors.co.uk, its style and structure, and the materials and information on www.lordsandlabradors.co.uk are protected by copyright and other intellectual property rights, and may not be used by you except as expressly provided in this User Agreement. The authors of the documents in www.lordsandlabradors.co.uk assert their moral rights. www.lordsandlabradors.co.uk and Lords & Labradors are registered trade marks of The Bark Book Ltd

Our Liability

Since a substantial part of www.lordsandlabradors.co.uk is both free and available to all, it is a condition that your use of www.lordsandlabradors.co.uk at your own risk. We shall not be liable to you or in breach of this User Agreement for any delay or failure to perform any obligation if the delay or failure is due to a cause beyond our reasonable control including, without limitation, the blocking or restricting of information to and/or from our network. Except as expressly provided in this User agreement, we disclaim any further representations, warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill. Save as provided below, we disclaim all and will not be liable in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the www.lordsandlabradors.co.uk for: (i) consequential, indirect or special loss or damage; or (ii) any loss of goodwill or reputation; or (iii) any economic losses (including loss of revenues, profits, contracts, business or anticipated savings), in each case, even if we have been advised of the possibility of such loss or damage and howsoever incurred. Our maximum liability to you in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the www.lordsandlabradors.co.uk shall be limited to £50. Notwithstanding any other provision of this User Agreement, we will be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises under Part 1 or section 41 of the Consumer Protection Act 1987 and for liability arising from statements made fraudulently by us.

Either of us may terminate this User Agreement at any time. You may not transfer any of your rights or delegate any of your obligations under this User Agreement without our prior written consent. If we fail to enforce any provision of this User Agreement, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion. Nothing in this User Agreement shall confer on any third party any benefit or the right to enforce any term of the User Agreement. This User Agreement is governed by English law and any dispute connected with this agreement is subject to the exclusive jurisdiction of the English courts. Nothing in this User Agreement affects your statutory rights as a consumer.


If you believe that your intellectual property or other rights are being infringed by www.lordsandlabradors.co.uk, or if you are dissatisfied with www.lordsandlabradors.co.uk or any aspect of our service, in the first instance please contact sales@lordsandlabradors.co.uk or on +44 (0)1790 720 900.

Date of Posting: April 2019
Publisher: The Bark Book Ltd The Grange Dalby Road Partney Lincolnshire PE23 4PH
Telephone: +44 (0)1790 720 900
E-mail:sales@lordsandlabradors.co.ukRegistered Address: The Grange, Dalby Road, Partney, Lincolnshire, PE23 4PH
Registration No: 08527061