Returns/Exchanges – Lords & Labradors translation missing: en.general.accessibility.skip_to_content
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Returns Policy
Whilst we hope that in every instance you are more than pleased with your purchase, should you wish to return anything bought from us, we will be happy to refund the cost of the item, or offer an exchange; whichever you prefer. In this case, fill in the returns form included in your order and pop the item back to us and we will endeavour to process the refund or exchange as soon possible. We will refund the cost of the items returned, but not the postage charges. 

We accept returns at any time within 28 days, beginning on the day you receive the goods. In the case of faulty goods, we can either send out a brand new item as a replacement or offer a full refund including the postage costs. We try our utmost to ensure all our products are of the highest quality, but on the rare occasion that something does go wrong we’ll do all we can to rectify the problem.

When you return your damaged items, again use the enclosed returns form and please contact us regarding the fault so we can book a collection of the faulty goods on your behalf. Once we receive them back, we will examine the returned goods and process the refund or exchange. In the case of faulty or defective items, we will accept returns adhering to our 365 Day Quality Guarantee. 

Made-to-measure, personalised and bespoke orders cannot be returned unless found to be faulty or defective. If the goods are found to be defective, follow the procedure set out above and we will do all we can to either send out a brand new item or offer a full refund. 

If the product returned is not in fully resaleable condition or the packaging is
damaged, we reserve the right to refuse a refund on the item. This does not affect your statutory rights. 

All refunds will be processed using the same method of payment you used to place your order.    

All exchanges will be re dispatched with free delivery. 

Seconds and discontinued items are non returnable as they are reduced due to not meeting our strict quality control standards.

Returns Requirements
A returns form should be included with your order detailing how to return goods to us. If this is missing then send to Lords & Labradors, Grange Farm, Midville, Stickney, PE22 8HQ, following the procedure below:

• Pack the product in its original packaging 
• Pack the product to avoid damage during transit
• Include a copy of your original delivery note or your name address, phone number, order number and whether you require a refund or a replacement

Please note: we will refund the cost of the item/s returned once received by us.  
Unfortunately personalised, custom or bespoke products cannot be returned or
refunded unless they are defective.

Returns Procedure
1. Click here and enter your email address and order number
2. Order items will be listed. Select item/s you would like to return, choosing exchange, refund or store credit.
3. Refund or credit will be actioned once the item is received back to us. You will receive a notification once this has been processed.
4. If you have chosen exchange, you will be able to select alternative sizes. If you would like a different product please select 'Other'.
5. You will then receive an email with approval and return instructions.
6. This will shortly be followed by a Collect+ label which is priced at £4.99 and deducted from your refund.

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