Whilst we hope that in every instance you are more than pleased with your purchase, should you wish to return anything bought from us, we will be happy to refund the cost of the item, or offer an exchange; whichever you prefer. In this case, fill in the returns form included in your order and pop the item back to us and we will endeavour to process the refund or exchange as soon possible. We will refund the cost of the items returned, but not the postage charges.
We accept returns at any time within 28 days, beginning on the day you receive the goods. In the case of faulty goods, we can either send out a brand new item as a replacement or offer a full refund including the postage costs. We try our utmost to ensure all our products are of the highest quality, but on the rare occasion that something does go wrong we’ll do all we can to rectify the problem.
When you return your damaged items, again use the enclosed returns form and once we receive them back, we will examine the returned goods and process the refund or exchange. In the case of faulty or defective items, we will accept returns within 365 days of delivery.
Made-to-measure, personalised and bespoke orders cannot be returned unless found to be faulty or defective. If the goods are found to be defective, follow the procedure set out above and we will do all we can to either send out a brand new item or offer a full refund.
If the product returned is not in fully resaleable condition or the packaging is
damaged, we reserve the right to refuse a refund on the item, or deduct up to
20% of the original selling price from the refund amount. This does not affect
your statutory rights.
All refunds will be processed using the same method of payment you used to place your order.
A returns form should be included with your order detailing how to return goods to us. If this is missing then send to Lords & Labradors, Grange Farm, Midville, Stickney, PE22 8HQ, following the procedure below:
• Pack the product in its original packaging
• Pack the product to avoid damage during transit
• Include a copy of your original delivery note or your name address, phone number, order number and whether you require a refund or a replacement
Please note: we will refund the cost of the item/s returned once received by us. A refund of the original delivery charge and charge for returning will only be given in the case of incorrect damaged or faulty goods once all items are received by us.
Unfortunately personalised, custom or bespoke products cannot be returned or
refunded unless they are defective.