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Tracking

How to Track your order

To check the status of your order click on ‘Your Account’ in the top right hand corner of the page. Sign in to your account and then view your order. You should see one of the following phrases:

• Order Received: Your order has been received but has not been processed yet. You will receive an e-mail confirmation once your order has been received.

• Order Submitted:  Your order has been submitted to enter the warehouse or one of our partners.

• Order Processing: Your order is being processed at the warehouse or via our partner network.

• Despatched: Your order has left our warehouse and you’ll receive an e-mail
confirming despatch details including the carrier who will  deliver your parcel/s.

• Cancelled: Your order has been cancelled.
We will keep you informed as much as possible as to the status of your order.

Once your order has been despatched you will receive a message detailing when you can expect to receive your order, who will deliver it and tracking details when they are provided to us. In some cases, your order may arrive in more than one parcel which can be due to the size of the item/s or where a custom item has been ordered. If your order is incomplete or damaged or you have any questions regarding the despatch or delivery of your items please don’t hesitate to get in touch. We are always happy to help as much as we can. Find our contact page here.

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