Customer Service Executive

We are looking for a candidate who will deliver outstanding customer service and reflect in their attitude the core values of the brand. We are searching for a personable, chatty individual who will wow customers ( go the extra mile).

The role will be based at our HQ in Midville, PE22 8HQ

Tasks include:

  • Delivering front line customer service – taking multiple calls per day regarding how to use Lords and Labradors products; upselling where possible
  • Guiding customers through the website to assist them with purchases
  • Working with Brightpearl (our CMS) system to process and complete orders
  • Answering live chat enquires and emails to ensure quick turnaround on enquires
  • Dealing with customers daily to communicate the status of their order
  • Responding to complaints/changes of orders and delivering 5* customer service
  • Communication with customers on the status of their order by telephone and email
  • Communicating with the warehouse, manufacturing, team, couriers etc

At least 2 years Experience in a similar role is a must.

Key attributes:

  • Excellent Communicator: internally (to co-ordinate with manufacturing, warehouse, couriers and team) and externally (making calls to customers and emailing to ensure they are kept up to date with their order status)
  • Ability to upsell and 'assist' customers navigate their way around the website in order to find the best matching products for their needs
  • Confident and friendly telephone manner who is equally not afraid to pick up the phone and inform the customer of any issues.
  • Multitasker - can prioritise work and not 'drop balls'
  • Problem solving ( able to deal with customers problems in a proactive and calm manner).
  • Lots of common sense enabling responsible decisions to be made.
  • Ability to deliver outstanding customer service
  • Tech savvy, able to switch between e-commerce and CMS platforms as second nature.
  • Keen eye for detail: Ensuring every detail from every order has been captured and communicated to the relevant department

Job Types: Full-time, Permanent


  • Employee discount
  • On-site parking


  • Monday to Friday

Ability to commute/relocate:

  • PE228HQ: reliably commute or plan to relocate before starting work (required)


  • A-Level or equivalent (preferred)


  • customer service: 2 years (preferred)

Work Location: In person

Want To Join The L&L Team? Get in Touch