We are looking for a candidate who will deliver outstanding customer service and reflect in their attitude the core values of the brand. We are searching for a personable, chatty individual who will wow customers ( go the extra mile).

The role will be based at our HQ in Midville, PE22 8HQ

Tasks include:

• Delivering front line customer service – taking multiple calls per day regarding how to use Lords and Labradors products; upselling where possible
• Guiding customers through the website to assist them with purchases
• Working with Brightpearl (our CMS) system to process and complete orders
• Answering live chat enquires and emails to ensure quick turnaround on enquires
• Dealing with customers daily to communicate the status of their order
• Responding to complaints/changes of orders and delivering 5* customer service
• Communication with customers on the status of their order by telephone and email
• Communicating with the warehouse, manufacturing, team, couriers etc

At least 2 years Experience in a similar role is a must.

Key attributes:

• Excellent Communicator: internally (to co-ordinate with manufacturing, warehouse, couriers and team) and externally (making calls to customers and emailing to ensure they are kept up to date with their order status)
• Ability to upsell and 'assist' customers navigate their way around the website in order to find the best matching products for their needs
• Confident and friendly telephone manner who is equally not afraid to pick up the phone and inform the customer of any issues.
• Multitasker - can prioritise work and not 'drop balls'
• Problem solving ( able to deal with customers problems in a proactive and calm manner).
• Lots of common sense enabling responsible decisions to be made.
• Ability to deliver outstanding customer service
• Tech savvy, able to switch between e-commerce and CMS platforms as second nature.
• Keen eye for detail: Ensuring every detail from every order has been captured and communicated to the relevant department

Job Types: Full-time, Permanent

Benefits:

• Employee discount
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• PE228HQ: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 2 years (preferred)

Work Location: In person