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23.11.20 November 23, 2020 Frequently Asked Questions

Join Priority Paws!

Convert PawPoints into £'s and earn rewards as you shop with our Priority Paws loyalty tiers What Is Priority Paws Loyalty Rewards? Priority Paws is our loyalty scheme where you can earn Paw Points to spend on your next purchase, as well as gain access to exclusive offers and treats. Here at L&L we love our community and we wanted to create a program that rewards you each time you spend with us. You can collect Paw Points with each purchase which can be redeemed against your next order. You’ll also enter our Crufts themed tiered rewards scheme, where you can gain access to to exclusive benefits like birthday rewards, secret sales and free next working day delivery as you move up the tiers. Join Priority Paws and get rewarded when you shop. Earn 500 points just for signing up. What are you waiting for? How Do I Join Priority Paws? Simply create an account with us here and you’ll be automatically entered into our qualifier tier, as well as getting 500 points to help get you started. As you start spending you can start climbing the tiers and unlocking new benefits and rewards. What Will I Receive As A Priority Paws Member? How Do I Check My Status? Simply sign into your account and head to the Paw Points area to find out how many Paw Points you have and which tier you are in. How Does It Work? Create an account Create a customer account here so you can collect points every time you shop with us, we'll give you 500 points just for signing up! Earn Rewards - Earn 5 points for every £1 you spend. Turn your points into £'s for money off future orders. Spend Your Points - 100 points = £1 off your next order. The more you earn, the more you save. Is Priority Paws Free To Join? Yes our Paw Points loyalty scheme is free to join, you’ll automatically be entered into our qualifier tier where you’ll be able to earn Paw Points and get birthday rewards for your pup. Entry in to Champion and Best In Show Tiers is based on your annual spend, the more you spend the higher you climb! How Do I Check My Paw Points? Log into your account on the app or on the website Head to the Paw Points area Track your rewards How To Earn Paw Points Earning Paw Points has never been so easy, from points for each £1 you spend to following us on social media - earning points is simple. Create an account - 500 Paw Points Make a purchase - 5 points per £1 Like us on Facebook - 40 points Follow us on Instagram - 40 points Refer your friends - 1000 points Sign up to our mailing list - 100 points How Do I Spend My Paw Points? When you have 1000 Paw Points you’ll be able to convert them into a voucher to redeem at check out when you place your next order. When Will My Paw Points Expire? Your have a year to redeem your Paw Points, you can check your account history to see when they will expire. How Quick Can I Use My Paw Points? Your Paw Points will be added to your account 30 days after purchase once our returns period is over, until then they will appear as pending on your account. If you’d like to use them sooner contact our customer care team on +44 (0) 1790 720900 or email us on sales@lordsandlabradors.co.uk What Happens If I Ask For A Refund? Any Paw Points will be added to your account for your final order value - after a refund has been completed. Is There A Maximum Number Of Paw Points I Can Earn? No - go ahead and earn as many as you can! Can I Transfer My Paw Points To Another Account? No, all Paw Points are allocated to the account which made the purchase and cannot be transferred. It Looks Like I’ve Dropped A Tier, What Happened? All tier rewards last 12 months, you’ll move up and down tiers based on your annual spend. You must maintain your yearly spend with us to stay in your tier.

By Megan Willis

What Is Priority Paws Loyalty Rewards?

Priority Paws is our loyalty scheme where you can earn Paw Points to spend on your next purchase, as well as gain access to exclusive offers and treats.

Here at L&L we love our community and we wanted to create a program that rewards you each time you spend with us. You can collect Paw Points with each purchase which can be redeemed against your next order. You’ll also enter our Crufts themed tiered rewards scheme, where you can gain access to to exclusive benefits like birthday rewards, secret sales and free next working day delivery as you move up the tiers. Join Priority Paws and get rewarded when you shop. Earn 500 points just for signing up. What are you waiting for?

How Do I Join Priority Paws?

Simply create an account with us here and you’ll be automatically entered into our qualifier tier, as well as getting 500 points to help get you started. As you start spending you can start climbing the tiers and unlocking new benefits and rewards.

What Will I Receive As A Priority Paws Member?

How Do I Check My Status?

Simply sign into your account and head to the Paw Points area to find out how many Paw Points you have and which tier you are in.

How Does It Work?

Create an account Create a customer account here so you can collect points every time you shop with us, we'll give you 500 points just for signing up!
Earn Rewards - Earn 5 points for every £1 you spend. Turn your points into £'s for money off future orders.
Spend Your Points - 100 points = £1 off your next order. The more you earn, the more you save.

Is Priority Paws Free To Join?

Yes our Paw Points loyalty scheme is free to join, you’ll automatically be entered into our qualifier tier where you’ll be able to earn Paw Points and get birthday rewards for your pup. Entry in to Champion and Best In Show Tiers is based on your annual spend, the more you spend the higher you climb!

How Do I Check My Paw Points?

Log into your account on the app or on the website
Head to the Paw Points area
Track your rewards

How To Earn Paw Points

Earning Paw Points has never been so easy, from points for each £1 you spend to following us on social media - earning points is simple.

Create an account - 500 Paw Points
Make a purchase - 5 points per £1
Like us on Facebook - 40 points
Follow us on Instagram - 40 points
Refer your friends - 1000 points
Sign up to our mailing list - 100 points

How Do I Spend My Paw Points?

When you have 1000 Paw Points you’ll be able to convert them into a voucher to redeem at check out when you place your next order.

When Will My Paw Points Expire?

Your have a year to redeem your Paw Points, you can check your account history to see when they will expire.

How Quick Can I Use My Paw Points?

Your Paw Points will be added to your account 30 days after purchase once our returns period is over, until then they will appear as pending on your account. If you’d like to use them sooner contact our customer care team on +44 (0) 1790 720900 or email us on sales@lordsandlabradors.co.uk

What Happens If I Ask For A Refund?

Any Paw Points will be added to your account for your final order value - after a refund has been completed.

Is There A Maximum Number Of Paw Points I Can Earn?

No - go ahead and earn as many as you can!

Can I Transfer My Paw Points To Another Account?

No, all Paw Points are allocated to the account which made the purchase and cannot be transferred.

It Looks Like I’ve Dropped A Tier, What Happened?

All tier rewards last 12 months, you’ll move up and down tiers based on your annual spend. You must maintain your yearly spend with us to stay in your tier.

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06.09.23 September 06, 2023 Frequently Asked Questions

How to Wash Dog Blankets Without a Washing Machine

We all know how much our furry companions love their cosy blankets. However, keeping these items clean can be a bit challenging, especially if you don't have access to a washing machine. But fear not, for in this guide, we will share expert tips on how to clean your dog's blankets effectively without the use of a washing machine. Say goodbye to stubborn pet odours and dirt! 1. Gather Your Supplies Before diving into the cleaning process, it's essential to gather all the necessary supplies. Here's what you'll need: Mild Detergent: Opt for a gentle, pet-safe detergent to avoid any skin irritations. Bathtub or Large Basin: You'll need a spacious container to soak and rinse the dog blankets and bed cover. Vacuum: A vacuum is great for helping you to remove any debris from your pet's blanket, we'd recommend using an upholstery attachment if you have one! Scrub Brush: A soft-bristle brush will help you remove dirt and pet hair effectively. Towels: Have some clean towels on hand for drying the items after washing. Sunlight: Natural sunlight acts as a powerful disinfectant and helps eliminate odours. 2. Shake and Vacuum Start by taking your dog's blankets outdoors, if possible. Shake and brush to remove loose dirt, fur, and debris. Consider using a vacuum cleaner with an upholstery attachment to ensure a thorough cleaning. 3. Pre-Treat Stains Inspect the blankets for any stubborn stains or odorous spots. Apply a small amount of mild detergent directly to these areas and gently scrub with a brush. Allow the detergent to sit for a few minutes to penetrate the stains. 4. Soak in a Bathtub Fill your bathtub or a large basin with lukewarm water. Add a small amount of pet-safe detergent and agitate the water to create suds. Submerge the blankets ensuring they are fully soaked. Let them soak for 15-20 minutes to loosen dirt and odours. 5. Hand Washing After soaking, use your hands to gently agitate the blankets in the soapy water. Pay extra attention to stained areas and spots with lingering odours. Continue this process for a few minutes. 6. Rinse Thoroughly Drain the soapy water and refill the bathtub with clean, lukewarm water. Rinse the blankets thoroughly, ensuring no detergent residue remains. You may need to repeat this step a few times until the water runs clear. 7. Squeeze Excess Water Carefully squeeze out excess water from the blankets. Avoid wringing them, as this can damage the fabric and distort their shape. 8. Drying in the Sun Place the wet items outside in direct sunlight to dry. Sunlight is not only a natural disinfectant but also an excellent deodoriser. Allow the blankets to dry completely. This may take several hours, so be patient. 9. Fluff and Fold Once your dog's blankets are completely dry, fluff them up by shaking and gently patting. Fold them neatly and place them back in your pet's favourite spot.Cleaning your dog's blankets without a washing machine may require a bit of extra effort, but it's entirely doable with the right approach. By following these expert tips and using pet-safe products, you can ensure your furry friend enjoys a fresh and clean resting place. Regular maintenance and cleaning will not only keep your dog happy but also contribute to a healthier living environment for both of you.

By Megan Willis
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15.08.23 August 15, 2023 Frequently Asked Questions

How to Wash a Dog Bed in a Washing Machine: A Step-by-Step Guide

As a pet owner, you know how essential it is to keep your furry friend's belongings clean and fresh. Among these items, dog beds are a haven for our beloved companions, offering comfort and security. However, over time, these cosy spots can accumulate dirt, pet hair, and odours, making regular cleaning a must. Thankfully, many modern dog beds come with removable covers or are machine machine washable, making them easy to keep clean. In this guide, we'll walk you through the process of washing a dog bed in a washing machine, ensuring that your four-legged friend's bed stays clean and comfortable. Are Dog Beds Machine Washable? Before we dive into the washing process, it's crucial to check if your dog's bed is machine washable. Look for tags or labels that indicate whether the bed is machine washable and if there are any specific guidelines you need to follow. Here at Lords & Labradors all of our Core Collection is machine washable, our Core Collection crate cushions and bumpers even have removable covers to make washing easier. Our Essentials Collection, however, is hand wash only. For more information on how to clean your Lords & Labradors Bed why not check out our L&L bedding guide? Or speak to our Customer Care team, who are happy to help. Preparing Your Dog Bed for Washing: Remove the Cover: If your bed has a removable cover start by unzipping or unfastening the removable cover from the bed's filling. Some beds may have a separate inner liner that encases the stuffing, so make sure to remove both the outer cover and the inner liner if applicable. Shake Off and Hoover Excess Dirt: Before tossing the cover into the washing machine, give it a gentle shake outside use a lint roller or a vacuum cleaner with an upholstery attachment to remove any loose fur, dirt, or debris. If your bed has an inner cushion make sure to take this out and clean underneath, crumbs and hair often end up collecting underneath there! Pre-Treat Stains: If you notice any stains or particularly stubborn spots on the cover, spot-treat them with a pet-safe stain remover or a mixture of mild detergent and water. Avoid using harsh chemicals that could be harmful to your pet. Washing Your Dog Bed: Read the Care Label: Always read and follow the care label on your dog bed's cover before washing. This label will provide specific instructions and precautions for washing and drying. Select the Right Washing Machine Settings: Set your washing machine to a gentle cycle with cold water. For L&L beds we recommend a 30 degree wash on a gentle cycle. Avoid using hot water, as it may cause the fabric to shrink or fade. Always opt for a pet-safe, hypoallergenic detergent to wash your dog bed. Regular detergents may contain harsh chemicals that could irritate your pet's skin. Additionally, avoid using fabric softeners, as they can leave a residue that may also irritate your dog. Load the Machine Properly: If you’re washing a bed cover to prevent the washing machine from becoming unbalanced during the cycle, balance the load by adding a few towels or other soft items. This will ensure that the cover is cleaned evenly.If you’re washing a bed with out a cover, they often have a removable inner cushion. If the bed is too big for your washing machine you can always try washing the two parts separately to avoid overfilling your machine. Washing The Dog Bed: Place the cover or bed in the washing machine and start the cycle. Once the cycle is complete, remove the cover promptly to prevent wrinkles and avoid over-drying. Drying Your Dog Bed: Air Drying: For best results and to prevent any damage to your dog’s bed, we recommend air drying. If it’s a cover you can hang it outside on a clothes line or lay it flat on a clean surface indoors, we recommend putting it back on the inner cushion to prevent shrinkage. For dog beds without removable covers, we recommend either putting it outside in a clean spot to dry off or in a warm area of your house whilst it dries. Avoid using a dryer or putting it over a radiator as high heat may cause shrinkage or damage to the cover. Fluffing and Reassembling: Once your dog’s bed is dry, give it a gentle shake to fluff up the filling, it may clump together during washing so will need a bit of a shake to redistribute it evenly. Reassembling: If your dog’s bed has a removable cover, it’s now time to reassemble, putting the cover back on the inner cushion. If the bed has zippers, ensure they are securely closed before returning it to your pup. Tips for Maintaining a Clean Dog Bed: Regular Vacuuming: To prevent excessive dirt and hair from accumulating on your dog's bed, make a habit of vacuuming it regularly. A quick once-over with a handheld vacuum or a vacuum cleaner with an upholstery attachment can do wonders in keeping the bed clean between washes. Spot Cleaning: For minor spills or accidents on the dog bed, opt for spot cleaning instead of a full machine wash. Use a pet-safe, mild detergent mixed with water and a clean cloth to gently clean the affected area. Blot the stain rather than rubbing it, as rubbing can push the stain deeper into the fabric. Air Out the Bed: Whenever the weather permits, take advantage of sunny days to air out your dog's bed. The sunlight will help to naturally eliminate any odours, and fresh air circulation can reduce moisture buildup, which can cause mould or mildew over time. Using Pet-Friendly Odour Eliminators: If your dog's bed tends to hold onto odours despite regular washing, consider using pet-friendly odour eliminators. There are various options available, including sprays and powders designed specifically for pet bedding, ensuring a fresh-smelling bed for your furry friend. Invest in Quality Dog Beds: When purchasing a dog bed, consider investing in high-quality options that are designed for easy cleaning. Dog beds with removable, machine-washable covers not only simplify the cleaning process but also provide a durable and comfortable resting place for your pet. Here at L&L our luxury dog beds are made with upholstery grade fabric so you can be sure they will stand the test of time. Regularly washing your dog's bed is essential for maintaining a clean and healthy environment for your furry companion. By following this step-by-step guide on how to wash a dog bed in a washing machine, you can keep your pet's bed fresh, cosy, and odour-free. Always remember to check the care instructions, use pet-safe detergent, and avoid high heat when drying to ensure the longevity of the dog bed and the comfort of your four-legged friend. Happy washing!

By Megan Willis
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25.07.23 July 25, 2023 Frequently Asked Questions

Custom Lords & Labradors Crate Bedding Guide

Are you looking to upgrade your dog's crate with our crate bedding but have another brand of crate? Although crates are often called the same size, the placement and size of the doors can be a little different. Our bedding is made to fit our L&L metal dog crates. Our customer care team can help you check the sizes of your crate against our own to see if they may fit. If not our talented seamstresses, here in our Lincolnshire based workshop, can bespoke make our crate bedding for any brand of crate, we will just need a few measurements from you to help us get the perfect fit. Measuring For Your Custom L&L Crate Cover There are 9 measurements we need to help get the perfect fitting custom crate cover, as shown below. These help us to check the placement of your crates doors, as well as the depth, width and height of your crate, so we can make sure your L&L crate cover looks as good as possible. When measuring you will want to use a fabric tape measure and allow the tape measure to fall naturally. Try to avoid pulling the tape measure as this will stretch fabric and give you inaccurate measurements. Please provide your measurements in inches. If you need any help measuring your crate, get in touch and our customer care team will be happy to help. If you’d like to purchase custom crate bedding please contact our customer care team on +44 (0) 1790 720 900 or email sales@lordsandlabradors.co.uk

By Megan Willis
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Orders over £75 qualify for free standard UK delivery. Orders under £75 will be calculated at the checkout.
Shop & Earn Rewards

Convert PawPoints into £'s and earn rewards as you shop with our Priority Paws loyalty tiers.
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From start to finish, our products are consciously created, hand crafted and delivered sustainably.
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Contact our Pet Experts weekdays 9am - 5pm on +44 (0) 1790 720900 or sales@lordsandlabradors.co.uk

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Join Priority Paws!

Convert PawPoints into £'s and earn rewards as you shop with our Priority Paws loyalty tiers

What Is Priority Paws Loyalty Rewards?

How Do I Join Priority Paws?

What Will I Receive As A Priority Paws Member?

How Do I Check My Status?

How Does It Work?

Is Priority Paws Free To Join?

How Do I Check My Paw Points?

How To Earn Paw Points

How Do I Spend My Paw Points?

When Will My Paw Points Expire?

How Quick Can I Use My Paw Points?

What Happens If I Ask For A Refund?

Is There A Maximum Number Of Paw Points I Can Earn?

Can I Transfer My Paw Points To Another Account?

It Looks Like I’ve Dropped A Tier, What Happened?

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How to Wash Dog Blankets Without a Washing Machine

How to Wash a Dog Bed in a Washing Machine: A Step-by-Step Guide

Custom Lords & Labradors Crate Bedding Guide

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