How To Exchange An Item Or Create A Refund
29.01.23 January 29, 2023 FAQs

How To Exchange An Item Or Create A Refund

Whilst we hope that in every instance you are more than pleased with your purchase, should you wish to return anything bought from us, we will be happy to refund the cost of the item, or offer an exchange; whichever you prefer. We accept returns at any time within 28 days - beginning on the day you receive the goods.   How to return an item: Click here and enter your postcode and order number Order items will be listed. Select item/s you would like to return, choosing exchange, refund or store credit. Returns are priced at £5.75 for small items. For larger items to return, you can contact us at sales@lordsandlabradors.co.uk, where we can arrange a collection via DPD charged at £15. Alternatively, you are not obliged to use the label provided and are free to send your items back with your chosen courier at your own cost and risk.  If you have chosen exchange, you will be able to select alternative sizes. If you would like a different product please select 'Other'. Once completed you should receive an email from Loop with details on how to send back your goods. You will be given a label to print and attach to your parcel. Make sure to include your returns paperwork or order number in your parcel. Drop your parcel at your nearest Fedex drop off point. You can find this here. Refund or credit will be actioned once the item is received back to us and checked over by our warehouse, please note this can take up to 10 working days. You will receive a notification once this has been processed. In the case of faulty goods, we can either send out a brand new item as a replacement or offer a full refund (including any postage costs). We try our utmost to ensure all our products are of the highest quality, but on the rare occasion that something does go wrong we’ll do all we can to rectify the problem and make sure your pets tail is left wagging with their L&L goodies.   Do remember - Outlet and discontinued items are non returnable as they are reduced due to not meeting our strict quality control standards. Personalised items are also non-returnable. Should you need to, you can read our full returns policy here.

By Megan Willis

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Whilst we hope that in every instance you are more than pleased with your purchase, should you wish to return anything bought from us, we will be happy to refund the cost of the item, or offer an exchange; whichever you prefer. We accept returns at any time within 28 days - beginning on the day you receive the goods.

 

How to return an item:

  1. Click here and enter your postcode and order number
  2. Order items will be listed. Select item/s you would like to return, choosing exchange, refund or store credit.
  3. Returns are priced at £5.75 for small items. For larger items to return, you can contact us at sales@lordsandlabradors.co.uk, where we can arrange a collection via DPD charged at £15. Alternatively, you are not obliged to use the label provided and are free to send your items back with your chosen courier at your own cost and risk. 
  4. If you have chosen exchange, you will be able to select alternative sizes. If you would like a different product please select 'Other'.
  5. Once completed you should receive an email from Loop with details on how to send back your goods. You will be given a label to print and attach to your parcel. Make sure to include your returns paperwork or order number in your parcel. Drop your parcel at your nearest Fedex drop off point. You can find this here.
  6. Refund or credit will be actioned once the item is received back to us and checked over by our warehouse, please note this can take up to 10 working days. You will receive a notification once this has been processed.

In the case of faulty goods, we can either send out a brand new item as a replacement or offer a full refund (including any postage costs). We try our utmost to ensure all our products are of the highest quality, but on the rare occasion that something does go wrong we’ll do all we can to rectify the problem and make sure your pets tail is left wagging with their L&L goodies.  

Do remember - Outlet and discontinued items are non returnable as they are reduced due to not meeting our strict quality control standards. Personalised items are also non-returnable. 

Should you need to, you can read our full returns policy here.

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