How to exchange an item or create a refund – Lords & Labradors translation missing: en.general.accessibility.skip_to_content
Worldwide Shipping Call Us: 01790 720900
Free Standard UK Shipping on All Orders Over £75!

How to exchange an item or create a refund

26.05.22

How to exchange an item or create a refund

Whilst we hope that in every instance you are more than pleased with your purchase, should you wish to return anything bought from us, we will be happy to refund the cost of the item, or offer an exchange; whichever you prefer. We accept returns at any time within 28 days - beginning on the day you receive the goods.

How to return an item:

1. Click here and enter your email address and order number
2. Your order items will be listed - select the item/s you would like to return, choosing refund or store credit.
3. Once completed, you should receive an email from Collect + with details on how to send back your goods. This is priced at £4.99 for small items and deducted from your refund. For larger items to return, you can contact us at sales@lordsandlabradors.co.uk, where we can arrange a collection via DPD charged at £15.
4. Send them back to us packaged well with your return paperwork (or simply put your order number in the box)
5. Your refund or credit will be actioned once the item is received back to us. You will receive a notification once this has been processed. Please note: this can take up to 10 working days.

How to exchange an item:

1. Click here and enter your email address and order number
2. Your order items will be listed - select the item/s you would like to exchange and click ‘exchange’.
3. You will be able to select alternative sizes - If you would like a different product please select 'Other'.
4. Make sure you’ve filled in all of the information and complete the form.
5. You will then receive an email with approval and return instructions, you should receive an email from Collect + with details on how to send back your goods. This priced at £4.99 for small items and deducted from your refund. For larger items to return, you can contact us at sales@lordsandlabradors.co.uk, where we can arrange a collection via DPD charged at £15.
6. Once you’ve sent back your goods, we will send out your replacement items as soon as possible with free shipping.

In the case of faulty goods, we can either send out a brand new item as a replacement or offer a full refund (including any postage costs). We try our utmost to ensure all our products are of the highest quality, but on the rare occasion that something does go wrong we’ll do all we can to rectify the problem and make sure your pets tail is left wagging with their L&L goodies.  

Do remember - Outlet and discontinued items are non returnable as they are reduced due to not meeting our strict quality control standards.

Should you need to, you can read our full returns policy here.

Join us

Sign up for top tips, doggy days out and updates on L&L!

My bag